How do I book my tour?
Please book your tour through our online reservation system. Click here to book now!
For special requests or private functions, please call us at 250-347-7627 (SOAR)
What are your Rates & Participant Requirements?
Please call us to inquire about large group bookings (9+ participants)
Should I tip my guide?
Our guides are permitted to accept tips. You can tip with Cash, Credit, or Debit. Our guides do not expect tips, however they are always appreciated!
Do I have to sign a waiver?
All participants must sign a liability waiver before participating. Anyone under the age of 19 years old must have a parent/guardian sign a waiver for them. You only need to sign 1 waiver when booking multiple activities.
You can view and sign our Digital Waiver HERE
Are you strict with your height and weight requirements?
Yes! For your safety and the safety of our guides, we are strict with our weight requirements. All participants will be weighed on site. If you and/or your child do not meet our weight requirements, you may not be permitted to participate. In this circumstance, a refund will not be allowed. If you are unsure of your weight, please visit us on site and use our scale before booking your tour.
Do I have to be a certain age to zipline?
Any age can zipline, however our minimum height and weight requirements must be met by each participant. Children under the age of 10 need a parent or guardian to accompany them on the tour.
Oh no! I’m going to be late for my tour. Is that ok?
Please ensure that you are at least 20 minutes early for your tour. We will only wait 5 minutes past your tour time for late participants. We will try our best to accommodate late arrivals, however it is not always possible. No refunds will be allowed if you miss your tour time.
What is your group size per tour?
There will typically be 2 guides and a maximum of 8 participants on each tour. For large bookings, email us at info@valleyzip.com
How long is the tour?
The tour consists of 7 ziplines. Depending on group size, your tour could take anywhere from 1-2 hours. Generally tours take 1.5 hours.
What should I bring with me on my tour?
- Dress for the weather. We do not provide rain coats
- Well fitting closed-toe shoes. Flip-flops, flats, and high heals are not permitted.
- Sunscreen is always recommended.
- It is not recommended to have any loose items in your pockets. If you wish to keep your wallet, car keys, cell phone, etc, ensure that you have them in a zipped-up pocket.
- Camera and/or cell phone, as long as it has a strap!
Any items dropped from the zipline (cameras, phones, wallets, etc) may not be able to be retrieved. Valley Zipline Adventures is not responsible for any items lost or damaged during the tour.
What if I get there and myself or my child is too afraid to zip? Do we get a refund?
We are aware that ziplining isn’t for everyone! If a participant completes the training course but does not want to continue on with the tour, a 50% refund will be issued. If a participant completes 1 or more of the ziplines after the training course, no refund will be issued. Please see our refund policy for more information.
It’s raining. Will my tour be cancelled?
Tours will run in rain! Please dress appropriately.
In the event of lightening/thunder or high winds, tours will be temporarily halted. Bad weather usually passes quickly in the valley, and tours will resume as soon as it’s safe to do so. If needed, we will rebook your tour at no cost to you. Refunds may be issued depending on the circumstances. Please see our refund policy for more information.
What is your cancellation policy?
We realize that life gets busy and plans change! We allow for free cancellation of your tour, as long as you give us 48 hour notice prior to the time of your tour. If a tour is cancelled within 48 hours of your tour time, no refund will be issued. Group Bookings of 9+ participants are subject to a 7 Day Cancellation Policy. Please see our refund policy for more information.
Course Map:
